Privacy Policy
Understand how bq88 collects, handles, and safeguards your personal information on our Bangladesh online casino platform.
At bq88, we take the privacy of our players seriously. This Privacy Policy explains what personal information we collect from users of the bq88 platform, how that information is used, with whom it may be shared, and the rights available to you as a bq88 member in Bangladesh. By accessing or using the bq88 website and its services, you agree to the practices described in this document.
We are committed to handling your data responsibly, transparently, and in accordance with internationally recognized data protection principles. We use industry-standard SSL encryption to protect information transmitted between your device and our servers. Whether you are placing a cricket bet, spinning slots, or enjoying live casino tables, your personal data remains confidential and secure throughout your bq88 experience.
All data transmissions are protected with 256-bit SSL encryption to keep your information safe.
We never sell your personal information to third parties for marketing or any other commercial purpose.
We clearly explain every category of data we collect and every purpose for which it is used.
You may request deletion of your personal data at any time, subject to legal and regulatory retention requirements.
If any of your stored details are incorrect, you have the right to request an update or correction at any time.
Payment data via bKash, Nagad, Rocket, and cards is handled through secure, encrypted channels and never stored in plain text.
1. Information We Collect
bq88 collects personal information when you register an account, use our platform, make deposits or withdrawals, contact our support team, or participate in promotions. The categories of personal data we may collect include:
- Identity data: full name, date of birth, nationality, and government-issued identification documents used for account verification and KYC compliance.
- Contact data: email address, phone number, and residential address in Bangladesh (such as Dhaka, Chittagong, Sylhet, or other cities).
- Financial data: transaction history, deposit and withdrawal records, payment method details (bKash number, Nagad number, bank account reference), and account balance information.
- Technical data: IP address, browser type and version, device identifiers, operating system, time zone, and session logs collected automatically when you access the bq88 platform.
- Usage data: game history, betting patterns, bonus usage, session duration, and interaction with site features such as the cricket betting section and slots lobby.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or with your explicit consent.
2. How We Use Your Information
bq88 uses the personal data we collect strictly for legitimate operational and service purposes. Specifically, we use your information to:
- Create and manage your bq88 account, verify your identity under KYC obligations, and maintain accurate records of your membership.
- Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment methods.
- Deliver customer support, respond to inquiries, investigate complaints, and resolve technical issues you may encounter on the platform.
- Personalize your gaming experience, recommend relevant promotions, and send you account-related notifications with your consent.
- Monitor platform activity to detect fraud, money laundering, and other suspicious behaviour in compliance with responsible gaming and anti-money laundering obligations.
- Improve our platform and services based on aggregated, anonymised usage analytics and player feedback.
3. How We Share Your Data
bq88 does not sell, rent, or trade your personal information to any third party. We share data only when it is strictly necessary to deliver our services or to comply with applicable legal requirements. The limited circumstances in which your data may be disclosed are:
bq88 will never disclose your personal data to advertisers, data brokers, or marketing agencies. Your information is used solely to operate and improve the bq88 service for you.
Circumstances under which limited data sharing may occur:
- Service providers: we engage trusted third-party payment processors (such as bKash, Nagad, and bank partners) and technology vendors who process your data only on our behalf under strict confidentiality agreements.
- Legal compliance: we may be required to disclose your personal data to competent authorities, regulators, law enforcement, or courts when compelled by law, court order, or regulatory demand.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity under equivalent data-protection commitments.
4. Payment Data & Financial Privacy
All financial transactions on bq88 — including deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfers through Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank — are processed through encrypted, secure channels. We do not store full card numbers or mobile banking PINs on our servers. Payment data is processed by certified payment gateways and is subject to their own security standards.
Transaction records are retained for a minimum period as required for audit, dispute resolution, and anti-money laundering purposes. After the mandatory retention window, financial records are securely deleted or anonymised.
5. Cookies and Tracking Technologies
bq88 uses cookies and similar tracking technologies to improve your browsing experience, remember your session preferences, and collect aggregated analytics about how users interact with our platform. Cookies we use include essential session cookies (required for the platform to function), preference cookies (remembering your language and display settings), and analytics cookies (anonymised usage statistics).
You may manage or disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of certain bq88 features. We do not use cookies for cross-site advertising or to track your activity outside of the bq88 platform.
6. Data Retention
bq88 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Specifically: active account data is retained for the duration of your membership plus a standard post-closure period for legal and audit purposes; transaction records are maintained for the minimum period mandated by applicable financial regulations; anonymised analytics data may be held indefinitely as it cannot be linked back to any individual.
When your personal data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle procedures.
7. Your Rights as a bq88 Member
As a registered bq88 user in Bangladesh, you have a number of rights regarding your personal data. You may exercise any of these rights by contacting our support team using the details at the bottom of this page:
- Right of access: you may request a copy of the personal data bq88 holds about you at any time.
- Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request correction.
- Right to erasure: you may request deletion of your personal data, subject to our legal obligations and legitimate interests that require us to retain certain records.
- Right to restrict processing: in certain circumstances you may request that we limit the ways in which we use your personal data.
- Right to object: you have the right to object to the use of your personal data for direct marketing purposes. We will honour such objections promptly.
We will respond to all data rights requests within a reasonable timeframe. To protect your privacy, we may need to verify your identity before processing any request relating to your account data.
8. Security Measures
bq88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and staff training on data protection responsibilities.
While we take all reasonable precautions, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your bq88 account, enable any available two-factor authentication, and notify us immediately if you suspect any unauthorised access to your account.
9. Protection of Minors
bq88 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. During account registration, users are required to confirm their age. If we become aware that personal data has been collected from a person under 21, we will promptly delete that data and close the account. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so we can take appropriate action.
10. Changes to This Privacy Policy
bq88 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via emailor platform notification. Your continued use of bq88 after any such changes constitutes your acceptance of the revised policy.
We recommend reviewing this Privacy Policy periodically to stay informed about how bq88 protects your personal data. If you have any questions about a specific change, do not hesitate to reach out to our support team.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bq88 handles your personal data, please contact our dedicated privacy support team.
Email: [email protected]
Our support team operates in Bangladesh Standard Time (BST, UTC+6) and will respond to privacy-related queries within 3 business days.
Ready to Play at bq88?
Now that you know how we protect your data, explore everything bq88 has to offer — cricket betting, slots, live casino, and more. Play with confidence.